Emergency Roadside Dispatcher - 24/7 On-Site

Aaa-the-Auto-Club-Grou; Wixom (MI); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

Paid time off

Overtime pay

Training provided

AAA membership

Job summary

The Auto Club Group (ACG) in Wixom, MI is seeking a Fleet Dispatcher to manage emergency roadside dispatches for members and fleet personnel. You will handle calls via radio, phone, or electronic systems, locate member locations, and guide contracted personnel to the scene.

This full-time, on-site role requires light data entry, strong communication, and the ability to work in a fast-paced environment with flexible hours, including evenings and weekends.

Qualifications

• HS diploma or GED required.
• Ability to navigate computer systems and enter data accurately.

Responsibilities

• Monitor dispatched calls and take action to resolve service or other problems.
• Handle driver/customer escalations per procedures.
• Provide explanations to customers and report service issues.
• Close service requests using the dispatch system.
• Accept payments from members/customers when necessary.
• Reconcile and resolve basic payment issues and maintain records.
• Assist coworkers and less-tenured dispatchers as needed.

Skills

Data entry

Geography

Verbal communication

Customer service

Fast-paced environment

Education

High school diploma or GED

Tools

Dispatch software

Job description

The Auto Club Group (ACG) in Wixom, MI is seeking a Fleet Dispatcher to manage emergency roadside dispatches for members and fleet personnel. You will handle calls via radio, phone, or electronic systems, locate member locations, and guide contracted personnel to the scene.

This full-time, on-site role requires light data entry, strong communication, and the ability to work in a fast-paced environment with flexible hours, including evenings and weekends.