Emergency Roadside Dispatcher — 24/7

acg; Nashville (TN); On-site; USD 23,000 - 30,000; Full time

Benefits offered by this job

401(k) plan

HSA & FSA

PTO

Tuition assistance

AAA membership

Adoption assistance

Job summary

The Auto Club Group in Nashville, TN, is seeking a Fleet Dispatcher to manage emergency roadside calls for members and fleet personnel on site. You will dispatch via radio, phone or computer and guide responders to member locations.

Requires a high school diploma or GED, data entry ability, and strong communication skills. The role supports a fast-paced, 24x7 environment with a flexible schedule and opportunities for growth within AAA family brands.

Qualifications

• High school diploma or GED required.
• Ability to navigate computer systems and accurately enter data.
• Basic math skills and percentages.
• Experience resolving customer concerns and issues.
• Ability to prepare written communications and respond to inquiries.
• Strong knowledge of geography for directions.
• Excellent verbal communication and active listening.
• Ability to work in a fast-paced environment.

Responsibilities

• Monitor dispatched calls and take action to resolve service or other problems.
• Handle escalations in accordance with procedures.
• Provide explanations to customers and report service issues.
• Close service requests using the dispatching system.
• Accept payments when necessary and reconcile minor issues.
• Assist coworkers and less-tenured dispatchers as needed.

Skills

Customer service experience

Verbal communication

Active listening

Keyboard/data entry

Geography knowledge

Fast-paced work

Education

High school diploma or GED

Job description

The Auto Club Group in Nashville, TN, is seeking a Fleet Dispatcher to manage emergency roadside calls for members and fleet personnel on site. You will dispatch via radio, phone or computer and guide responders to member locations.

Requires a high school diploma or GED, data entry ability, and strong communication skills. The role supports a fast-paced, 24x7 environment with a flexible schedule and opportunities for growth within AAA family brands.