24/7 Roadside Dispatcher - Emergency Support

AAA-The Auto Club Group; Wixom (MI); On-site; USD 25,000 - 32,000; Full time

Benefits offered by this job

Fully paid training

401(k) plan with company match

Health benefits

Job summary

AAA The Auto Club Group in Wixom, MI is seeking a Fleet Dispatcher to handle emergency roadside dispatches to members and fleet personnel. You will manage calls via radio, phone, or electronic systems, provide location guidance, and coordinate with drivers or contracted staff to locate member locations.

The role requires a capable multitasker with strong communication, geography knowledge, and data-entry skills. On-site work with a flexible schedule, including evenings and weekends, is required.

Qualifications

• High school diploma or GED required.
• Ability to navigate computer systems and accurately enter data using a standard keyboard.
• Basic math skills, including addition, subtraction, and percentages.
• Experience resolving customer concerns and issues.
• Ability to prepare written communications and respond to customer inquiries.
• Basic knowledge of geography and ability to provide directions.
• Strong verbal communication and active listening skills for phone and in-person interactions.
• Ability to work effectively in a fast-paced environment.

Responsibilities

• Monitor dispatched calls and take action to resolve and correct service or other potential problems.
• Handle driver/customer escalations in accordance with established procedures.
• Provide explanations to customers and reports/document service issues.
• Close service requests using company electronic dispatching system.
• Accept payment from members/customers, when necessary.
• Reconcile and resolve rudimentary payment issues and maintain related records and files.
• Assist coworkers and less-tenured dispatchers, as necessary.

Skills

Verbal communication

Active listening

Customer service

Data entry

Geography knowledge

Education

High school diploma or GED

Tools

Dispatch software

Job description

AAA The Auto Club Group in Wixom, MI is seeking a Fleet Dispatcher to handle emergency roadside dispatches to members and fleet personnel. You will manage calls via radio, phone, or electronic systems, provide location guidance, and coordinate with drivers or contracted staff to locate member locations.

The role requires a capable multitasker with strong communication, geography knowledge, and data-entry skills. On-site work with a flexible schedule, including evenings and weekends, is required.