Fleet Dipatcher

acg; West Columbia (SC); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Medical, dental, and vision benefits

401k with employer match

Paid Time Off (PTO)

$250 Quarterly Perfect Attendance bonus

Tuition assistance program

Job summary

AAA The Auto Club Group is seeking a Fleet Dispatcher in West Columbia, South Carolina. In this role, you'll be responsible for managing emergency roadside assistance calls and coordinating service with personnel while providing excellent customer service.

This position requires strong navigation skills and effective communication. The starting hourly rate is $16.86 with opportunities for overtime and various employee benefits, including medical and dental coverage.

Qualifications

• Ability to accurately navigate through computer systems.
• Experience resolving customer issues effectively.
• Capable of performing basic mathematical calculations.

Responsibilities

• Dispatch calls for emergency roadside assistance.
• Monitor and resolve service issues as necessary.
• Accept payments and manage service requests.

Skills

Effective communication

Geographic navigation

Mathematical calculations

Customer service experience

Education

High school diploma or equivalent (GED)

Job description

It’s a great time to join AAA The Auto Club Group!

JOIN THE TEAM COMMITTED TO DRIVING YOUR CAREER FORWARD

Job Type: Full time

Exempt/Non Exempt: Hourly

Job Description:

Why Choose a Career with the AAA The Auto Club Group (ACG)

You enjoy interacting with people, having a high attention-to-detail and thrive in a fast‑paced setting. Having a job that is exciting and allows you to help others is important to you. At AAA The Auto Club Group (ACG), you will find that you can have a fulfilling career and will be joining a company that truly cares about their members and employees.

A day‑in‑the‑life of a Fleet Dispatcher

As a Fleet Dispatcher, you will dispatch calls for emergency roadside assistance to members and/or club fleet personnel via radio, telephone or electronically. You will receive and manage calls related to emergency and/or commercial road service, utilizing a computer aided call processing system. Performing geographical location spotting and map reading, you will provide detailed instructions to Fleet Service or contracted personnel to determine member/customer location.

In this role, you will also have the opportunity to:

• Monitor dispatched calls and take action to resolve and correct service or other potential problems
• Handle driver/customer escalations in accordance with established procedures
• Provide explanations to customers and reports/documents service issues
• Close service requests using company electronic dispatching system
• Accept payment from members/customers, when necessary
• Reconcile and resolve rudimentary payment issues and maintain related records and files
• Assist coworkers and less‑tenured dispatchers, as necessary

How we reward our employees

• Hourly rate starting at $16.86/hr. Pay rate will be determined based on experience and may exceed starting rate.
• Overtime earning potential at time and a half the hourly wage
• Shift premiums: 5% for hours worked between 5 pm and 11 pm and 10% for hours worked between 11 pm and 5 am
• $250 Quarterly Perfect Attendance bonus
• Fully paid training
• Medical, dental and vision benefits
• 401k with employer match
• Paid parental leave and adoption assistance
• Paid Time Off (PTO), company paid holidays, CEO days and floating holiday(s)
• Paid volunteer day annually
• Tuition assistance program, professional certification reimbursement program and other professional development opportunities
• AAA Membership
• Discounts, perks, rewards and much more

We are looking for candidates who:

Education

• High school diploma or equivalent (GED)

Experience

• Accurately navigate through computer systems and input information into various fields using a standard computer keyboard
• Perform basic mathematical calculations including addition, subtraction, percentages, etc.
• Prior experience managing and resolving customer issues
• Reparation of written communications (e.g. responding to customer inquiries)
• Basic understanding of geography and ability to provide directions
• Communicate effectively with others over the phone or in‑person, and demonstrate effective listening skills
• Experience working in a fast‑paced environment

Preferred Qualifications

• Knowledge of policies and procedures (service benefits) relative to emergency road service
• Reading and comprehending various Customer Care service tools (e.g. manuals, work models, etc.)
• Experience dispatching calls
• Call center environment experience

Work Environment

Worked in a temperature‑controlled office environment. Irregular hours in a 24 x 7 operation.

Important Note: This position is NOT hybrid and will report to a fleet location every day.

The Auto Club Group, and all its affiliated companies, is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status. Regular and reliable attendance is essential for the function of this job. AAA The Auto Club Group is committed to providing a safe workplace. Every applicant offered employment within The Auto Club Group will be required to consent to a background and drug screen based on the requirements of the position.