On-Site Eligibility & Case Manager (Medicaid/SNAP)

Indiana Division of Family Resources; South Bend (IN); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Paid time off

Benefits

40-hour work week

Job summary

Knowledge Services is hiring an Eligibility Specialist to process applications and maintain cases in the state eligibility system. This on-site role in South Bend, IN handles calls from Medicaid, SNAP, TANF applicants and other community members, while meeting QA standards and policy guidelines.

The position emphasizes accurate data entry, strong communication, and teamwork in a fast-paced office setting with a standard 40-hour week and benefits.

Qualifications

• High School Diploma, GED or equivalent certification required. Some college preferred.
• Experience with social services preferred; Indiana Eligibility experience strongly preferred.
• Strong critical thinking and problem-solving skills.
• Accurate data entry skills and the ability to type at least 40 keystrokes/minute.
• Strong interpersonal and communication skills; ability to work in a fast-paced environment.

Responsibilities

• Applies eligibility rules and regulations when evaluating information submitted by customers in support of initial or continuing eligibility determination.
• Checks various system interfaces and exchanges to verify Customer information.
• Assist in answering all in-coming phone calls from customers.
• Attend meetings and trainings as requested and maintains up-to-date knowledge of all programs and systems.
• Contacts customers to clarify eligibility information if necessary.
• Displays excellent communication skills, and an understanding of human behavior to establish an atmosphere in which all contacts are positive.
• May educate customers on basic program services and eligibility requirements.
• Meets Quality Assurance (QA) and other key performance metrics.
• Maintains updated knowledge of project and corporate policies and procedures.
• Verifying data, reviewing case information, and preparing it for case disposition by the State Eligibility Consultant.
• Reprocesses applications, including case repair, and missing information responses in an accurate and timely manner.
• Ability to identify risk by escalating to management and routing technical issues to the appropriate staff.
• Meets all performance requirements associated with eligibility processes.
• Performs other duties as may be assigned by management.

Skills

Eligibility rules

Data entry

Customer service

Communication

Problem solving

Education

High School Diploma or GED

Some college preferred

Job description

Knowledge Services is hiring an Eligibility Specialist to process applications and maintain cases in the state eligibility system. This on-site role in South Bend, IN handles calls from Medicaid, SNAP, TANF applicants and other community members, while meeting QA standards and policy guidelines.

The position emphasizes accurate data entry, strong communication, and teamwork in a fast-paced office setting with a standard 40-hour week and benefits.