Medicaid/SNAP Eligibility Specialist – Call Center

Maximus; West Lafayette (IN); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Prescription coverage

Partially funded HSA

Life insurance

Disability insurance

401K with company match

PTO & holidays

Tuition reimbursement

Job summary

Maximus is hiring a Customer Service Representative - Eligibility Specialist for the West Lafayette, IN site. You will handle high-volume inbound calls related to Medicaid, SNAP, and TANF, assess eligibility, process applications, and maintain case information in the state system.

A strong emphasis is placed on accuracy, empathy, and effective communication with applicants and participants. The role offers a comprehensive benefits package, including medical/dental/vision, life and disability

Qualifications

• High school diploma or GED required.
• Proven customer support or Client Service Representative experience preferred.
• Ability to handle complex service inquiries via telephone.
• Strong critical thinking and problem-solving skills.
• Accurate data entry and interpersonal skills.
• Positive relationship-building with customers and state eligibility consultants.
• Attention to detail; excellent organizational, verbal, and written communication skills.

Responsibilities

• Receive, assess, and screen applications, proactively communicating with clients to collect any outstanding information.
• Validate and calculate income, assess eligibility, and manage case referrals.
• Engage regularly with program participants on a daily basis.
• Educate clients on program services and eligibility prerequisites.
• Collaborate with clients to establish and attain program objectives, ensuring continuity of services and eligibility.
• Handle high volume of inbound calls regarding Medicaid, SNAP, TANF.
• Apply State and/or federal eligibility rules for applicant/recipient information assessment.
• Verify data through system interfaces and document calls.
• Meet quality assurance and performance metrics.
• Attend meetings and trainings to stay informed.

Job description

Maximus is hiring a Customer Service Representative - Eligibility Specialist for the West Lafayette, IN site. You will handle high-volume inbound calls related to Medicaid, SNAP, and TANF, assess eligibility, process applications, and maintain case information in the state system.

A strong emphasis is placed on accuracy, empathy, and effective communication with applicants and participants. The role offers a comprehensive benefits package, including medical/dental/vision, life and disability