On-Site Dispatcher: Freight Planner & Customer Care

Kenan Advantage Group (KAG); Petersburg (VA); On-site; USD 45,000 - 55,000; Full time

Job summary

Kenan Advantage Group (KAG) in Petersburg, VA is seeking a Dispatcher to execute a daily freight plan for an assigned area. You will manage the daily delivery schedule for drivers, assess customer needs and timing, and plan deliveries to inventory-managed retail gas outlets.

You will receive orders from suppliers and dealers, provide frontline customer service, monitor emails and web portals, create loads in the dispatch system, and share dispatch responsibilities with the team.

Qualifications

• High school diploma or equivalent.
• Excellent conflict resolution and skills.
• Effective oral, written and interpersonal communication skills.

Responsibilities

• Assess customer needs and timing of deliveries
• Manage daily delivery schedule for drivers
• Plan deliveries to inventory-managed retail gas outlets
• Receive orders from suppliers, gas station dealers, and renewable fuels distributors
• Provide frontline customer service for existing accounts
• Answer all incoming phone calls promptly and courteously
• Monitor e-mail for incoming orders, inventory updates, and communication between team members
• Monitor web portals for station inventories
• Solicit freight from customers
• Create loads in dispatch system
• Divide dispatch responsibilities with other team members
• Enter incidents into KITS (incident reporting system)
• On-call duties as needed

Skills

Conflict resolution

Communication skills

Customer service

Education

High school diploma or equivalent

Job description

Kenan Advantage Group (KAG) in Petersburg, VA is seeking a Dispatcher to execute a daily freight plan for an assigned area. You will manage the daily delivery schedule for drivers, assess customer needs and timing, and plan deliveries to inventory-managed retail gas outlets.

You will receive orders from suppliers and dealers, provide frontline customer service, monitor emails and web portals, create loads in the dispatch system, and share dispatch responsibilities with the team.