Freight Dispatch Lead - Route & Load Planner

Kenan Advantage Group (KAG); Cleveland (OH); On-site; USD 42,000 - 62,000; Full time

Job summary

Kenan Advantage Group (KAG) in Cleveland, OH is seeking a Dispatch Specialist to execute daily freight movement plans within an assigned area. You will assess delivery timings, coordinate drivers, and plan routes to inventory-managed retail outlets, ensuring timely service.

Responsibilities include receiving orders from suppliers, supporting existing accounts with frontline customer service, monitoring emails and web portals, and creating loads in the dispatch system.

Qualifications

• High school diploma or equivalent.
• 2 years of dispatching experience.
• Excellent conflict resolution and communication skills.

Responsibilities

• Assess customer needs and timing of deliveries.
• Manage daily delivery schedule for drivers.
• Plan deliveries to inventory-managed retail gas outlets.
• Receive orders from suppliers, gas station dealers, and renewable fuels distributors.
• Provide frontline customer service for existing accounts.
• Answer all incoming phone calls promptly and courteously.
• Monitor e-mail for incoming orders, inventory updates, and communication between team members.
• Monitor web portals for station inventories.
• Solicit freight from customers.
• Create loads in dispatch system.
• Divide dispatch responsibilities with other team members.
• Enter incidents into KITS (incident reporting system).

Skills

Dispatching experience

Conflict resolution

Oral communication

Written communication

Interpersonal skills

Education

High school diploma or equivalent

Job description

Kenan Advantage Group (KAG) in Cleveland, OH is seeking a Dispatch Specialist to execute daily freight movement plans within an assigned area. You will assess delivery timings, coordinate drivers, and plan routes to inventory-managed retail outlets, ensuring timely service.

Responsibilities include receiving orders from suppliers, supporting existing accounts with frontline customer service, monitoring emails and web portals, and creating loads in the dispatch system.