Freight Dispatcher: Scheduling & Customer Service

Kenan Advantage Group (KAG); Springfield (MO); Hybrid; USD 42,000 - 70,000; Full time

Job summary

Kenan Advantage Group (KAG) is seeking a dispatcher to execute the daily plan for moving freight within an assigned area and ensure on-time deliveries. This role requires coordinating driver schedules, communicating with customers, receiving orders, and maintaining load information across dispatch systems.

The position emphasizes strong communication, problem-solving, and the ability to manage multiple priorities in a fast-paced logistics environment.

Qualifications

• High school diploma or equivalent.
• Excellent conflict resolution and skills.
• Effective oral, written and interpersonal communication skills.

Responsibilities

• Assess customer needs and timing of deliveries
• Manage daily delivery schedule for drivers
• Plan deliveries to inventory-managed retail gas outlets
• Receive orders from suppliers, gas station dealers, and renewable fuels distributors
• Provide frontline customer service for existing accounts
• Answer all incoming phone calls promptly and courteously
• Monitor e-mail for incoming orders, inventory updates, and communication between team members
• Monitor web portals for station inventories
• Solicit freight from customers
• Create loads in dispatch system
• Divide dispatch responsibilities with other team members
• Enter incidents into KITS (incident reporting system)
• On-call duties as needed

Skills

Conflict resolution

Oral communication

Written communication

Interpersonal skills

Education

High school diploma or equivalent

Job description

Kenan Advantage Group (KAG) is seeking a dispatcher to execute the daily plan for moving freight within an assigned area and ensure on-time deliveries. This role requires coordinating driver schedules, communicating with customers, receiving orders, and maintaining load information across dispatch systems.

The position emphasizes strong communication, problem-solving, and the ability to manage multiple priorities in a fast-paced logistics environment.