On-Site Dispatch & Service Operations Lead

D2B Groups; Pine Hills (FL); Presencial; USD 60.000 - 75.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health care

401k

Life Insurance

PTO

Disability

Training

Bonus

Descripción de la vacante

D2B Groups is seeking a Service Office Manager to lead the dispatch operation at one of its service centers. You will manage a team of dispatchers and service coordinators who schedule and dispatch field technicians to commercial sites, owning outcomes like technician utilization, emergency response times, and maintenance-to-invoice cycle.

This on-site leadership role partners with the Field Service Manager and Branch Manager to optimize scheduling, improve WIP, and enhance customer

Formación

• 5+ years in dispatch, service operations, or service administration within a field-service environment.
• 3+ years directly managing a team of dispatchers, coordinators, or schedulers, including hiring and performance management.
• Hands-on ownership of a dispatch board supporting a multi-technician field team.

Responsabilidades

• Lead, coach, and develop a team of dispatchers and service coordinators.
• Set and enforce standards for call intake, dispatch decisions, and response times.
• Work the board during peak volume, storm response, and emergency surges as a working leader.
• Optimize dispatch by geography, skills, equipment, and parts availability.
• Own WIP aging and drive cycle time from job completion to invoice.
• Oversee quoting, warranty actions, and recovery of eligible dollars.
• Escalate service issues to protect customer relationships and satisfaction.

Conocimientos

Leadership

Dispatch planning

Stakeholder communication

Problem solving

Time management

Herramientas

Service management software

Scheduling software

WIP tracking tools

Descripción del empleo

D2B Groups is seeking a Service Office Manager to lead the dispatch operation at one of its service centers. You will manage a team of dispatchers and service coordinators who schedule and dispatch field technicians to commercial sites, owning outcomes like technician utilization, emergency response times, and maintenance-to-invoice cycle.

This on-site leadership role partners with the Field Service Manager and Branch Manager to optimize scheduling, improve WIP, and enhance customer