Dispatch & Field Operations Lead

Performance Jobsite Solutions; Tunnel Hill (GA); On-site; USD 40,000 - 51,000; Full time

Job summary

Performance Jobsite Solutions is recruiting two Dispatch & Office Managers to lead a busy field service operation. You will oversee daily dispatch activities, technician scheduling, and customer communications, ensuring timely responses and smooth handoffs between day and evening teams.

Ideal candidates bring prior dispatch, field service, or operations experience, strong leadership, and excellent organizational skills.

Qualifications

• Experience in dispatch, field service, logistics, or operations.
• Strong leadership and accountability capabilities.
• Excellent communication and customer service skills.
• Familiarity with CRM systems, dispatch software, GPS tracking or portals.

Responsibilities

• Lead and coordinate daily dispatch activities and technician scheduling.
• Monitor and assign incoming service requests and work orders.
• Improve routing efficiency and monitor technician locations.
• Ensure smooth handoffs between day and evening dispatch teams.
• Coach and hold dispatch staff accountable; manage escalations.
• Maintain accurate records and clear inter-department communication.

Skills

Dispatching

Leadership

Customer service

CRM systems

GPS tracking

Excel

Tools

Verizon Connect

GPS tracking software

Dispatch software

Job description

Performance Jobsite Solutions is recruiting two Dispatch & Office Managers to lead a busy field service operation. You will oversee daily dispatch activities, technician scheduling, and customer communications, ensuring timely responses and smooth handoffs between day and evening teams.

Ideal candidates bring prior dispatch, field service, or operations experience, strong leadership, and excellent organizational skills.