Remote Billing & Dispatch Lead - Field Service

F6 Data Solutions; Milwaukee (WI); Remote; USD 55,000 - 75,000; Full time

Job summary

F6 Data Solutions is seeking a Billing & Dispatch Coordinator to support field operations by scheduling technicians and ensuring timely, accurate billing. This remote role emphasizes dispatching and billing within a field service environment, with duties spanning startup, commissioning, and warranty service for a growing team of 85+ technicians.

You will leverage Microsoft Dynamics 365 Field Service to assign resources, provide same-day updates, and optimize utilization while maintaining strong

Qualifications

• 3–7+ years of experience in dispatching and/or billing within a field service environment.
• Strong experience using Microsoft Dynamics 365 Field Service (preferred) or similar systems.
• Proven ability to manage high-volume scheduling and billing workflows.
• Experience reviewing technician timecards and validating job data.
• Strong proficiency in Microsoft Excel and communication tools like Teams.
• Excellent organizational skills and attention to detail.
• Ability to prioritize and execute in a fast-paced, constantly changing environment.
• Strong communication skills with both field personnel and internal stakeholders.
• Standard business hours (8:00 AM – 5:00 PM).
• Must be responsive to same-day scheduling needs and updates.
• Remote role with high accountability and ownership.

Responsibilities

• Schedule and coordinate startup, commissioning, and warranty service work for a growing team of 85+ field technicians.
• Utilize Microsoft Dynamics 365 Field Service to assign and manage field resources.
• Provide same-day updates to scheduling as priorities shift.
• Optimize technician utilization, availability, and job coverage across multiple projects.
• Communicate clearly with technicians and internal teams to ensure alignment on schedules and expectations.
• Prepare and validate billing data for both time & material and milestone-based projects.
• Review technician timecards to ensure accuracy of labor, travel, and job coding.
• Ensure all jobs are properly documented and ready for invoicing within 24–48 hours of completion.
• Partner with finance to support accurate and timely invoice generation (~24 invoices/week).
• Identify and resolve discrepancies that could delay billing or impact revenue.
• Maintain accurate records across systems including Microsoft Dynamics, Excel, and Teams.
• Support customer communication related to scheduling and job status updates.
• Assist in improving processes related to dispatch efficiency and billing accuracy.
• Potential cross-training with travel coordination functions as the team evolves.

Skills

Dispatching

Billing

Field service

Customer communication

Tools

Microsoft Dynamics 365 Field Service

Microsoft Excel

Teams

Job description

F6 Data Solutions is seeking a Billing & Dispatch Coordinator to support field operations by scheduling technicians and ensuring timely, accurate billing. This remote role emphasizes dispatching and billing within a field service environment, with duties spanning startup, commissioning, and warranty service for a growing team of 85+ technicians.

You will leverage Microsoft Dynamics 365 Field Service to assign resources, provide same-day updates, and optimize utilization while maintaining strong