Field Services Operations & Dispatch Specialist

Insight Global (United States); Norwalk (CT); On-site; USD 70,000 - 90,000; Full time

Job summary

Insight Global in Norwalk, CT is seeking a Service Operations Coordinator to manage day-to-day onsite and break-fix delivery, from dispatch to accurate billing. You will interface with clients, third-party labor, PMOs, accounting, and IT teams to keep services moving and invoiced correctly.

You will own Autotask workflows, drive dispatch with field technicians and partners, and lead automation efforts with Field Nation and similar marketplaces.

Qualifications

• Experience with PSA/ticketing platforms (Autotask, ConnectWise, ServiceNow).
• Strong billing accuracy and reconciliation skills.
• Excellent Excel skills for reconciliation and reporting.
• Clear written and verbal communication with clients and executives.
• Bachelor's degree in business, IT, or related field, or equivalent experience; Autotask experience.
• Experience with Field Nation, WorkMarket, or similar marketplaces.
• Experience with vendor management systems (SAP Fieldglass or similar).
• Experience with API integrations or workflow automation and CAB processes.
• Familiarity with managed services or ITaaS.

Responsibilities

• Oversee dispatch of field technicians and partners across client accounts.
• Own Field Services & PMO workflows in Autotask, including tickets and dispatch requests.
• Lead integrations and automation (Field Nation to Autotask time entries and charges).
• Build and distribute recurring operational reports, such as paid work orders.
• Coordinate with Sales, Operations, PMO, and Finance on scope, pricing inputs, and handoffs.
• Reconcile work orders, time entries, and charges before invoicing; resolve billing questions.

Skills

Billing reconciliation

Excel proficiency

Effective communication

Process ownership

Project and ticket workflows

Education

Bachelor's degree in business or IT

Equivalent experience

Tools

Autotask

ConnectWise

ServiceNow

Field Nation

WorkMarket

SAP Fieldglass

Job description

Insight Global in Norwalk, CT is seeking a Service Operations Coordinator to manage day-to-day onsite and break-fix delivery, from dispatch to accurate billing. You will interface with clients, third-party labor, PMOs, accounting, and IT teams to keep services moving and invoiced correctly.

You will own Autotask workflows, drive dispatch with field technicians and partners, and lead automation efforts with Field Nation and similar marketplaces.