On‑Site Dispatch Coordinator: Route Planning & Tracking

American West WorldWide Express; Dallas (TX); On-site; USD 42,000 - 54,000; Full time

Job summary

American West WorldWide Express in Dallas, TX is seeking a Dispatch Coordinator to schedule and dispatch drivers, plan routes, and monitor shipments to ensure on-time pickups and deliveries. This full-time, on-site role requires accurate data entry and clear communication with drivers and warehouse staff, maintaining professional standards.

You will update dispatch systems, respond to customer inquiries, resolve scheduling conflicts, and coordinate with internal teams to maintain accurate

Qualifications

• Strong dispatching skills with route planning and real-time problem solving.
• Effective communication and customer service abilities.
• Ability to multitask across multiple shipments and calls in a fast-paced setting.
• Accurate data entry and attention to detail for dispatch records.
• Experience in logistics, transportation, or dispatch operations is beneficial.
• Proficiency with dispatch software and basic office tools is preferred.

Responsibilities

• Schedule and dispatch drivers and plan efficient routes.
• Monitor shipments to ensure on-time pickups and deliveries.
• Update dispatch systems and verify shipment data.
• Communicate with drivers, warehouse staff and customers.
• Resolve scheduling conflicts and service issues.
• Coordinate with internal teams to maintain accurate records.

Skills

Dispatching skills

Route planning

Driver coordination

Communication skills

Customer service

Multi-tasking

Data entry

Dispatch software

Spreadsheets

Organizational skills

Logistics experience

Education

High school diploma or equivalent

Logistics coursework/certifications

Tools

Dispatch systems

Spreadsheets

Email

Job description

American West WorldWide Express in Dallas, TX is seeking a Dispatch Coordinator to schedule and dispatch drivers, plan routes, and monitor shipments to ensure on-time pickups and deliveries. This full-time, on-site role requires accurate data entry and clear communication with drivers and warehouse staff, maintaining professional standards.

You will update dispatch systems, respond to customer inquiries, resolve scheduling conflicts, and coordinate with internal teams to maintain accurate