Dispatch Coordinator

American West WorldWide Express; Dallas (TX); On-site; USD 42,000 - 54,000; Full time

Job summary

American West WorldWide Express in Dallas, TX is seeking a Dispatch Coordinator to schedule and dispatch drivers, plan routes, and monitor shipments to ensure on-time pickups and deliveries. This full-time, on-site role requires accurate data entry and clear communication with drivers and warehouse staff, maintaining professional standards.

You will update dispatch systems, respond to customer inquiries, resolve scheduling conflicts, and coordinate with internal teams to maintain accurate

Qualifications

• Strong dispatching skills with route planning and real-time problem solving.
• Effective communication and customer service abilities.
• Ability to multitask across multiple shipments and calls in a fast-paced setting.
• Accurate data entry and attention to detail for dispatch records.
• Experience in logistics, transportation, or dispatch operations is beneficial.
• Proficiency with dispatch software and basic office tools is preferred.

Responsibilities

• Schedule and dispatch drivers and plan efficient routes.
• Monitor shipments to ensure on-time pickups and deliveries.
• Update dispatch systems and verify shipment data.
• Communicate with drivers, warehouse staff and customers.
• Resolve scheduling conflicts and service issues.
• Coordinate with internal teams to maintain accurate records.

Skills

Dispatching skills

Route planning

Driver coordination

Communication skills

Customer service

Multi-tasking

Data entry

Dispatch software

Spreadsheets

Organizational skills

Logistics experience

Education

High school diploma or equivalent

Logistics coursework/certifications

Tools

Dispatch systems

Spreadsheets

Email

Job description

Company Description American West WorldWide Express operates in the logistics and transportation sector, providing reliable shipping and delivery services to a wide range of customers. The company focuses on efficient, time-sensitive freight movement and coordinated dispatch operations. Team members work in a fast-paced environment where accuracy, communication, and customer satisfaction are central priorities. American West WorldWide Express values professionalism, safety, and collaboration to ensure shipments are handled smoothly from origin to destination.

Role Description The Dispatch Coordinator is a full-time, on-site role based in Dallas, Tx. This position is responsible for scheduling and dispatching drivers, planning routes, and monitoring shipments to ensure on-time pickups and deliveries. Daily tasks include updating dispatch systems, entering and verifying shipment data, communicating with drivers and warehouse staff, and responding to customer inquiries regarding shipment status. The role also involves resolving scheduling conflicts, handling service issues, and coordinating with internal teams to maintain accurate records and continuous workflow. The Dispatch Coordinator supports operational efficiency by multitasking in a dynamic environment and maintaining clear, professional communication at all times.

Qualifications

• Candidates should possess strong dispatching skills, including route planning, driver coordination, and real-time problem solving.
• Candidates should possess effective communication and customer service skills to interact with drivers, internal teams, and customers.
• Candidates should possess skilled multi-tasker abilities to manage multiple shipments, calls, and tasks in a fast-paced environment.
• Candidates should possess accurate data entry skills and attention to detail for updating dispatch systems and shipment records.
• Relevant experience in logistics, transportation, or dispatch operations is beneficial.
• Proficiency with dispatch or transportation management software and basic office tools (e.g., email, spreadsheets) is preferred.
• Strong organizational skills, reliability, and the ability to work on-site in Dallas, Tx are required.
• High school diploma or equivalent required; additional coursework or certifications in logistics or supply chain are a plus.