Dispatch & Logistics Coordinator

United Site Services; Menifee (CA); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Medical/Pharmacy

Dental

Vision

401(k) with employer match

Employee Discounts

Short-Term Disability

Life Insurance

Commuter/Transit Account

Health Savings Account

EAP

Job summary

United Site Services is seeking an Operations Coordinator to manage daily transportation activities, dispatch, driver routing, and customer issue resolution to ensure on-time service and deliveries.

You will communicate with drivers, handle customer call-ins, support scheduling, and collaborate with the Customer Service team to maintain accurate manifests and route information across our field operations.

Qualifications

• Customer service skills are essential.
• Strong teamwork and collaboration.
• Excellent organizational abilities.
• Effective time management.
• Clear communication skills.
• Problem solving and decision making capability.

Responsibilities

• Communicate information and instructions to drivers (schedules, route changes, road conditions, accidents, emergencies, etc.) informing them of a variety of situations that may impact their scheduled services or deliveries
• Handle all customer call-ins and updates customer on expected delivery/service times
• Make outgoing calls to customers regarding issues such as locked gates and missed services
• Support drivers during reported emergencies and provide appropriate resources to assist with issues
• Work with the customer service department on scheduling deliveries or services
• Post route & pick-ups and deliveries and sequences routes & pick up and deliveries as needed
• Review driver manifests at end of day to ensure that pencil notes have been documented and work with drivers to capture delivery/service information
• Conduct route check in to ensure that all information on the manifest is accurate and complete so that it can be posted properly
• Keep Operations Manager updated on issues and resolution of issues
• Perform other duties as assigned

Skills

Customer Service

Teamwork

Organization

Time Management

Communications

Decision Making and Problem Solving

Job description

United Site Services is seeking an Operations Coordinator to manage daily transportation activities, dispatch, driver routing, and customer issue resolution to ensure on-time service and deliveries.

You will communicate with drivers, handle customer call-ins, support scheduling, and collaborate with the Customer Service team to maintain accurate manifests and route information across our field operations.