On-Site Desktop & Windows Support Specialist

Axiom Technologies; North Las Vegas (NV); On-site; USD 42,000 - 60,000; Full time

Job summary

Axiom Technologies provides on-site desktop and IT support to end users at client locations in North Las Vegas, NV. The role involves triaging issues, coordinating with technicians, and ensuring timely service delivery with strong communication to users.

The position requires solid Windows OS knowledge, hardware diagnosis, and basic networking skills, plus the ability to work independently in an on-site environment and comply with client IT policies.

Qualifications

• Experience with Windows desktop troubleshooting and peripherals.
• Basic LAN troubleshooting and device setup.
• Strong communication and customer-service skills.
• Ability to work independently on-site.

Responsibilities

• Provide on-site desktop and IT support for end users at the client location.
• Troubleshoot and resolve issues related to Windows desktops, laptops, and peripherals.
• Install, configure, and maintain hardware, operating systems, and enterprise software applications.
• Support network connectivity issues, including LAN troubleshooting.
• Assist with device setup, replacement, and hardware installations.
• Perform basic network troubleshooting using console access when required.
• Document service activities and communicate updates to the service delivery team.
• Follow client IT policies and security procedures while performing onsite tasks.

Skills

Windows OS

Hardware troubleshooting

Networking basics

Customer service

On-site support

Job description

Axiom Technologies provides on-site desktop and IT support to end users at client locations in North Las Vegas, NV. The role involves triaging issues, coordinating with technicians, and ensuring timely service delivery with strong communication to users.

The position requires solid Windows OS knowledge, hardware diagnosis, and basic networking skills, plus the ability to work independently in an on-site environment and comply with client IT policies.