On-Site Desktop Support Technician – Navy IT Backbone

Leidos; Virginia Beach (VA); On-site; USD 71,635,000 - 79,901,000; Full time

Job summary

Leidos is seeking a Mid-level Desktop Support Technician to support a government site in Virginia Beach, VA. You will provide direct desk-side IT support, troubleshoot and repair devices, and ensure timely ticket resolution under established SLAs.

Role requires US citizenship, DoD Secret Clearance, and experience with Windows 10 and ticket systems like HP Service Manager or Remedy. The position entails physical tasks and occasional travel to project locations as needed.

Qualifications

• US citizen with DoD Secret Clearance.
• HS diploma with 4+ years of relevant experience; additional related education or certifications may be considered in lieu of experience.
• DoD 8570 IAT Level II: Security+ or higher Certification is required.
• Experience with Microsoft Windows OS, version 10.
• Experience with HP Service Manager, Remedy, or similar Service/Help Desk ticket management software.
• Basic network troubleshooting skills.
• Excellent customer service and communication skills.

Responsibilities

• Manage the resolution of customer tickets according to established SLRs.
• Ensure proper ticket-handling according to guidelines.
• Troubleshoot and resolve user computer issues including hardware and software-related concerns.
• Ensure customer-related tasks are completed within the timeline set.
• Troubleshoot and resolve local and networked Multi-Function Devices, printers, and other hardware components.
• Assist other technicians in resolving complex issues.

Skills

US Citizenship

DoD Secret Clearance

Windows 10

Customer service

Communication skills

Basic network troubleshooting

IT Troubleshooting

Education

HS diploma with 4+ years of relevant experience

DoD 8570 IAT Level II: Security+ or higher

Tools

HP Service Manager

Remedy

Job description

Leidos is seeking a Mid-level Desktop Support Technician to support a government site in Virginia Beach, VA. You will provide direct desk-side IT support, troubleshoot and repair devices, and ensure timely ticket resolution under established SLAs.

Role requires US citizenship, DoD Secret Clearance, and experience with Windows 10 and ticket systems like HP Service Manager or Remedy. The position entails physical tasks and occasional travel to project locations as needed.