On-Site Desktop Support Tech – Navy IT Services

Leidos; Dahlgren (VA); On-site; USD 32,000 - 45,000; Full time

Job summary

Leidos seeks a Mid-level Desktop Support Technician to support a government site in Dahlgren, VA, delivering direct desk-side IT support, troubleshooting and repairing IT devices within the Field Services team.

The ideal candidate is a US citizen with DoD Secret clearance, HS diploma with 4+ years of relevant experience, and hands-on experience with Windows 10 and service desk tools such as HP Service Manager or Remedy. Excellent customer service and communication skills are essential.

Qualifications

• US Citizen
• DoD Secret Clearance
• HS diploma with 4+ years of prior relevant experience, additional related education or certifications may be considered in lieu of experience
• Valid DoD 8570 IAT Level II: Security+ or higher Certification
• Must have demonstrated expertise in IT Enterprise Operations
• Experience with Microsoft Windows OS, version 10
• Experience with HP Service Manager, Remedy, or similar Service/Help Desk ticket management software
• Basic network troubleshooting skills
• Excellent customer service skills
• Excellent oral and written communication skills

Responsibilities

• Manage the resolution of customer tickets according to established Service Level Requirements (SLRs)
• Ensure proper ticket-handling according to guidelines set in place
• Properly troubleshoot and resolve user computer issues including hardware and software-related concerns
• Ensure customer related tasks are completed within the timeline set
• Troubleshoot and resolve local and networked Multi-Function Devices, printers, and other hardware components
• Assist other technicians in resolving complex issues

Skills

US Citizenship

DoD Secret Clearance

Windows OS 10

Service Desk Tools

Network Troubleshooting

Customer Service

Communication

Education

High School diploma

Tools

HP Service Manager

Remedy

Job description

Leidos seeks a Mid-level Desktop Support Technician to support a government site in Dahlgren, VA, delivering direct desk-side IT support, troubleshooting and repairing IT devices within the Field Services team.

The ideal candidate is a US citizen with DoD Secret clearance, HS diploma with 4+ years of relevant experience, and hands-on experience with Windows 10 and service desk tools such as HP Service Manager or Remedy. Excellent customer service and communication skills are essential.