Service Desk Tier I Technician - Entry-Level IT Support

Leidos; Norfolk (VA); On-site; USD 42,000 - 56,000; Full time

Job summary

Leidos in Norfolk, VA is seeking an entry-level Service Desk Tier I Technician to provide first-line support for software, hardware and network issues. You will diagnose problems, guide users through solutions, and document steps in our ticketing and knowledge systems.

The role requires a high school diploma or equivalent, CompTIA Network+ and A+ (8570), strong communication, and US citizenship with an active interim or secret clearance. Shift work including overnights and weekends is expected.

Qualifications

• High school education or equivalent; at least 1 year general experience or equivalent college-level education.
• 8570 certification - CompTIA Network+, A+.
• Excellent written and verbal communication; strong problem-solving.
• US citizen with ability to obtain interim or secret clearance.

Responsibilities

• Analyze user issues using industry standard best practices such as the CompTIA six step troubleshooting methodology.
• Use automated tools to implement routine solutions.
• Review incoming requests, prioritize tasks, and manage time efficiently.
• Resolve problems independently or with the team; escalate to next tier as needed.
• Support users by providing information and training on databases.
• Instruct users in the use of PCs and networks.
• Demonstrate critical thinking to understand complex systems.
• Handle multiple tasks in a high-pressure environment.

Skills

Communication

Problem solving

Documentation

Time management

Education

High school diploma or equivalent

IT-related college coursework

Tools

Ticketing System

Knowledge Management System

Job description

Leidos in Norfolk, VA is seeking an entry-level Service Desk Tier I Technician to provide first-line support for software, hardware and network issues. You will diagnose problems, guide users through solutions, and document steps in our ticketing and knowledge systems.

The role requires a high school diploma or equivalent, CompTIA Network+ and A+ (8570), strong communication, and US citizenship with an active interim or secret clearance. Shift work including overnights and weekends is expected.