On-Site Desktop Support Technician — End-User IT Expert

Kapstonetech; United States; On-site; USD 40,000 - 60,000; Full time

Job summary

Kapstone Technologies is looking for a Jr. Desktop Support Technician to work on-site supporting USCIS users. The role involves resolving technical issues, managing IT assets, and providing excellent customer service.

You will need a High School Diploma, CompTIA A+ certification, and at least two years of relevant experience in a customer service role. This position provides the opportunity to work with a dedicated team in ensuring user satisfaction.

Qualifications

• US Citizen.
• Minimum 2 years experience troubleshooting software and hardware.
• CompTIA A+ certification required.

Responsibilities

• Provide on-site support for IT issues.
• Conduct asset inventory and manage IT assets.
• Administer encryption services for devices.

Skills

Technical proficiency

Problem-solving skills

Customer service experience

CompTIA A+

Education

High School Diploma or equivalent

Tools

LANDesk

Job description

Kapstone Technologies is looking for a Jr. Desktop Support Technician to work on-site supporting USCIS users. The role involves resolving technical issues, managing IT assets, and providing excellent customer service.

You will need a High School Diploma, CompTIA A+ certification, and at least two years of relevant experience in a customer service role. This position provides the opportunity to work with a dedicated team in ensuring user satisfaction.