Workstation/Desktop Support Analyst

Revolution Technologies; Columbia (SC); On-site; USD 50,000 - 70,000; Full time

Job summary

A technology solutions provider is looking for a Workstation Analyst in Columbia, SC. The role involves configuring, installing, and maintaining workstation software and hardware, providing technical support to users, and monitoring help desk tickets. Candidates should have an Associate Degree in Computer Science or IT, along with A+ Certification and 2 years of relevant experience. This position offers a great opportunity for growth within a fast-paced and dynamic IT environment.

Qualifications

• 2 years of job-related work experience required for technical operations support.
• Must understand operating systems imaging concepts.
• Familiarity with computer and workstation equipment is preferred.

Responsibilities

• Configure, install, and maintain desktop software and hardware.
• Provide technical support and guidance to users.
• Monitor and update the dispatch system and work incoming tickets.

Skills

Consultation for IT users

Operating systems imaging

Troubleshooting

LAN support

General Network

Workstation Support

VoIP

Education

Associate Degree in Computer Science or Information Technology

Tools

A+ Certification

Job description

Join a great team of Workstation Analysts. USC, Onsite

Looking to grow IT career... great opportunity and growth!

Configures, installs, monitors, and maintains IT users’ workstation software and hardware.

Role

• CompTIA
• Responsible for configuring, installing, and maintaining desktop software and hardware. Provides technical support and guidance to users.
• Monitors/updates dispatch system and works incoming tickets as assigned. Provides troubleshooting, technical support and development of end-user guidelines. Configures, installs, monitors, and maintains IT users’ workstation software and hardware.
• Ensures proper backing up of data from user workstations and that tools and equipment are licensed and approved by IS purchasing. Ensures proper configuration and adherence to security configurations and settings.
• Tests, troubleshoots, maintains, modifies, validates and documents application packages.
• Documents configurations and standards so that colleagues can reference similar issues and improve resolution time. Assists other departments as needed to resolve issues.

Skills

• Able to provide consultation to IT users for all aspects of end-user computing and desktop-based LAN systems software. Able to provide on-the-spot training to users.
• Understands operating systems imaging concepts. Able to make recommendations on selection of hardware and software products to address business requirements. Required Software and Other Tools
• Familiarity with computer and workstation equipment. Preferred Skills and Abilities: Able to assist in the support and maintenance of the overall infrastructure. Work Environment: Fast paced, multi-platformed environment
• Troubleshooting, LAN, General Network, Workstation Support
• VoIP

Education

• Associate Degree in Computer Science, Information Technology, or other job related field. or 2 years of job related work experience. Required Work Experience: 2 years of technical operations support experience. Required Licenses and Certificates: A+ Certification

Equal Opportunity Employer

Revolution Technologies, LLC is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.