Onsite Workstation Support Analyst – End-User IT

Gilder Search Group; Columbia (SC); On-site; USD 31,684 - 35,817; Full time

Job summary

A technology support company is seeking an IT Support Technician to manage software installation, maintain hardware systems, and provide user support in a fast-paced environment. The ideal candidate should have an Associate Degree in Computer Science or related field, along with 2 years of relevant experience and A+ Certification. Responsibilities include monitoring dispatch systems, troubleshooting issues, and maintaining compliance with security protocols, ensuring end-users remain productive and satisfied. This role is onsite and may require remote support as well.

Qualifications

• Able to provide consultation to IT users for all aspects of end-user computing.
• Able to provide on-the-spot training to users.
• 2 years of technical operations support experience is required.
• A+ Certification is mandatory.

Responsibilities

• Responsible for configuring, installing, and maintaining desktop software and hardware.
• Monitors/updates dispatch system and works incoming tickets.
• Tests, troubleshoots, maintains, modifies, validates and documents application packages.

Skills

Troubleshooting skills

Customer service

Communication

Education

Associate Degree in Computer Science or related field

Tools

Teams

Office

Windows

Job description

A technology support company is seeking an IT Support Technician to manage software installation, maintain hardware systems, and provide user support in a fast-paced environment. The ideal candidate should have an Associate Degree in Computer Science or related field, along with 2 years of relevant experience and A+ Certification. Responsibilities include monitoring dispatch systems, troubleshooting issues, and maintaining compliance with security protocols, ensuring end-users remain productive and satisfied. This role is onsite and may require remote support as well.