On-Site Desktop Support Technician – VIP/Windows Pro

NTT DATA, Inc.; Alpharetta (GA); On-site; USD 34,000 - 48,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

HSA/FSA

Life and AD&D insurance

Short and long term disability

Paid time off

Employee assistance

401k with company match

Voluntary benefits

Job summary

NTT DATA seeks a Desktop Support Technician to join our Alpharetta, GA team. This is an on-site, client-based role requiring local presence. You will provide deskside support, resolve issues, perform moves and installations, and maintain ServiceNow ticketing with SLA adherence.

Candidates should have 2+ years of end-user and desktop support, strong Windows OS experience, and a valid driver’s license for travel between client sites. A+ certification is preferred.

Qualifications

• 2+ years of end user support and desktop support experience.
• Experience with Windows operating system.

Responsibilities

• Ensure day-to-day operation of technology applications and equipment; identify, research, and resolve issues.
• Provide deskside assistance and knowledge transfer to end users on computer-related issues.
• Perform moves, installations, and cancellations; MAC-related tasks.
• Provide level II support and escalate as needed to ensure timely resolution.
• Use ServiceNow for ticketing; ensure tickets receive appropriate attention and are resolved within SLAs.
• Coordinate with asset management, network services, and other IT staff to restore services.

Skills

End user support

Desktop support

Windows operating system

VIP support

Shift/weekend availability

Driver's license

Education

A+ Certification

Job description

NTT DATA seeks a Desktop Support Technician to join our Alpharetta, GA team. This is an on-site, client-based role requiring local presence. You will provide deskside support, resolve issues, perform moves and installations, and maintain ServiceNow ticketing with SLA adherence.

Candidates should have 2+ years of end-user and desktop support, strong Windows OS experience, and a valid driver’s license for travel between client sites. A+ certification is preferred.