Desktop Services Technician - 25-74680

cyberThink Inc; Indianapolis (IN); On-site; USD 27,552 - 41,328; Full time

Job summary

A technology solutions company in Indianapolis is looking for a Desktop Support Technician to provide technical support for corporate and remote locations. Responsibilities include monitoring ticket systems, performing installations, and supporting desktop services. The ideal candidate will have IT certifications, excellent technical acumen, and interpersonal skills. The hourly rate ranges from $20 to $30 based on experience and skills.

Qualifications

• A+ / Microsoft or other relevant certifications preferred.
• ITIL Foundations knowledge preferred.
• Experience with Desktop Technologies like Laptop, PC, Mobile.
• 2 years’ experience within the Information Technology field.

Responsibilities

• Monitor internal ticket systems and complete basic support requests.
• Perform installs, moves, adds and changes (IMAC).
• Respond to queries and ensure ticket completion per SLA.
• Support Desktop Services team with basic requests.
• Lift and manage objects up to 50 lbs.

Skills

Technical acumen on Desktop technologies

Interpersonal skills

Communication skills

Understanding of IT security principles

Understanding of ITIL/ITSM processes

Experience with Mobile Device Management platforms

Education

A+ / Microsoft or other relevant certifications

ITIL Foundations

Apple Certified Support Professional

2 years’ experience in IT

Job description

As a Desktop Support Technician at cyberThink Inc., you will provide technical support for our corporate and remote locations for computers, mobile devices, peripherals, and applications. The role is based in the office Monday through Friday.

Responsibilities:

• Monitor internal ticket systems and complete basic support requests for PC build and deployments.
• Perform installs, moves, adds and changes (IMAC) to meet customer needs.
• Provide support and respond to queries in a timely manner; ensure tickets are completed in accordance with the applicable Service Level Agreement.
• Support the in‑house Desktop Services team with basic requests (e.g., replacing cables, setting up projectors, moving computers).
• Complete any other tasks as requested by the team supervisor or senior staff member.
• Physically push, handle, and lift objects up to approximately 50 lbs.
• Stoop, bend, climb ladders, pull wire, kneel, and crawl to make repairs, adjust, and/or install equipment.

Required Skills, Experience, Education, and Competencies:

• A+ / Microsoft or other relevant certifications – Preferred
• ITIL Foundations – Preferred
• Apple Certified Support Professional – Preferred
• Excellent technical acumen on Desktop and/or Application technologies
• Excellent interpersonal, written, and oral communication skills
• Basic understanding of information technology security principles
• Basic understanding of ITIL/ITSM processes and procedures
• Experience with Desktop Technologies (Laptop, PC, Mobile, Desktop)
• 2 years’ experience within the Information Technology field
• Experience with Mobile Device Management (MDM) platforms such as MobileIron and JAMF.
• Equivalent education may be accepted in lieu of the education requirement.

The hourly rate for this role is between $20.00 and $30.00, depending on skills, experience, location, and industry. This is a contract position based in Indianapolis, IN.