Lead Deskside IT Support Technician (Onsite)

NTT DATA, Inc.; Edison (NJ); On-site; USD 37,195 - 51,177; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) match

Paid time off

Life insurance

AD&D insurance

Disability insurance

Job summary

NTT DATA, Inc. in Edison, New Jersey, seeks a Deskside Support Lead Technician to lead onsite desktop support for a strategic client, performing IMAC, break/fix, and desk-side services.

You will configure and repair desktops, notebooks, IP phones, and network drops while guiding a team, managing tickets, and coordinating with onsite staff. The role requires strong communication, willingness to travel to nearby campuses, and physical ability to lift equipment.

Qualifications

• Must work onsite daily at the client’s facility.
• Experience with moderate-to-complicated configuration and repair of computer equipment.
• Experience with IP phone handset installation and networking configurations.
• Familiarity with Windows, ChromeOS, Active Directory, Ivanti Landesk, and Citrix/Epic environments.
• Strong verbal and written communication skills.

Responsibilities

• Perform managed client services including IMAC, Break Fix, and Desk Side Support.
• Configure and repair desktop and notebook equipment and peripherals; install IP phones and network drops.
• Provide excellent customer service onsite to a large end-user base via in-person, phone, email, and video conferences.
• Advise on preventive maintenance and configurations affecting product performance.
• Manage tickets and workload; coach team members and conduct quality checks.
• Act as backup for onsite supervisor and attend daily client meetings.
• Handle client escalations with follow-ups until resolution.
• Maintain strong verbal and written communication skills.

Skills

Windows

ChromeOS

Active Directory

Ivanti Landesk

Citrix

Epic

Networking

IP phone installation

Customer service

Ticketing systems

Tools

Ivanti Landesk

Citrix

Epic

Job description

NTT DATA, Inc. in Edison, New Jersey, seeks a Deskside Support Lead Technician to lead onsite desktop support for a strategic client, performing IMAC, break/fix, and desk-side services.

You will configure and repair desktops, notebooks, IP phones, and network drops while guiding a team, managing tickets, and coordinating with onsite staff. The role requires strong communication, willingness to travel to nearby campuses, and physical ability to lift equipment.