Senior Field IT Technician - On-Site Support

NTT DATA North America; Berea (KY); On-site; USD 25,000 - 35,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k with company match

Paid time off

Job summary

NTT DATA Services in Berea, KY seeks a Field Tech Senior Associate to join our team. The role focuses on on-site integration of hardware, software and networking solutions, with on-site or remote installation, configuration and maintenance of desktops, notebooks and printers.

You will act as the client liaison, interpret needs, and determine whether problem resolution falls to sales, client support or engineers. Significant travel, including overnight trips, may be required.

Qualifications

• Strong knowledge of Windows operating system environment.
• A+ desktop or equivalent skill set is required; additional certifications for various hardware platforms may be required.
• Solid client service skills.
• Significant travel including overnight domestic or international trips may be required.

Responsibilities

• On-site integration of hardware, software and networking solutions.
• Install, configure, maintain, troubleshoot desktops/notebooks/printers.
• Serve as liaison with client on admin and technical matters.
• Determine if problem resolution falls to sales, client support or engineers.

Skills

Windows OS

A+ Certification

Troubleshooting

Desktops & Notebooks Support

Job description

NTT DATA Services in Berea, KY seeks a Field Tech Senior Associate to join our team. The role focuses on on-site integration of hardware, software and networking solutions, with on-site or remote installation, configuration and maintenance of desktops, notebooks and printers.

You will act as the client liaison, interpret needs, and determine whether problem resolution falls to sales, client support or engineers. Significant travel, including overnight trips, may be required.