On-Site Desktop Support Tech — Windows & macOS (Petaluma)

Clover Sonoma; Petaluma (CA); On-site; USD 65,000 - 90,000; Full time

Job summary

Clover Sonoma is seeking a Desktop Support Technician to maintain IT infrastructure across three Petaluma-area facilities. The role emphasizes fast problem-solving, uptime for production systems, and hands-on support for end users in a multi-site dairy environment.

Ideal candidates have 5–8 years of relevant experience, strong Windows/Mac skills, and familiarity with Route Accounting and Warehouse Mobility. This on-site position requires early shifts and occasional on-call coverage.

Qualifications

• 5–8 years of IT desktop or technical support experience, ideally in a food or beverage manufacturing/distribution environment.
• Advanced knowledge of Windows 10/11, macOS, Google Workspace, Office 365, and Active Directory.
• Understanding of Route Accounting, Warehouse Mobility, and handheld scanner technologies.

Responsibilities

• Provide Tier 1 and Tier 2 technical support for desktops, laptops, mobile devices, and peripherals (Windows, macOS, iOS, Android).
• Complete and update help desk tickets with detailed resolution notes and supporting documentation.
• Follow up with users to ensure root-cause resolution and long-term issue prevention.
• Provide backup support for servers, applications, and network-related issues as needed.
• Deliver responsive, customer-focused IT support with professionalism and empathy.
• Support remote employees and distributors using VPN, RDP, and other secure remote tools.

Skills

Desktop support

Windows 10/11

macOS

Google Workspace

Office 365

Active Directory

Route Accounting

Warehouse Mobility

Hardware inventory

Vendor management

Customer service

Local travel

Tools

VPN

RDP

Job description

Clover Sonoma is seeking a Desktop Support Technician to maintain IT infrastructure across three Petaluma-area facilities. The role emphasizes fast problem-solving, uptime for production systems, and hands-on support for end users in a multi-site dairy environment.

Ideal candidates have 5–8 years of relevant experience, strong Windows/Mac skills, and familiarity with Route Accounting and Warehouse Mobility. This on-site position requires early shifts and occasional on-call coverage.