Desktop Support Technician

CloudCover; South San Francisco (CA); On-site; USD 65,000 - 90,000; Full time

Job summary

CloudCover is seeking a Desktop Support Technician for a 1-2 year, 100% onsite assignment in South San Francisco, CA. You will perform daily hands-on troubleshooting and administration of all active systems, with an 8AM-5PM Mon-Fri schedule and potential extensions.

The role emphasizes strong Windows and iOS troubleshooting, Active Directory management, remote support, and excellent customer service while maintaining clear documentation and collaboration with the team.

Qualifications

• Bachelor's degree in IT, CS, or related field (preferred).
• 3+ years of experience in desktop support or IT technical support.
• Strong knowledge of Windows operating systems and iOS devices.
• Familiarity with troubleshooting hardware components such as desktops, laptops, printers, and other peripherals.
• Experience with Active Directory for user management.
• Basic networking knowledge (TCP/IP, DNS, DHCP, VPN, etc.).
• Experience with remote desktop support tools and ticketing systems, client uses Fresh Service.
• Excellent problem-solving skills and attention to detail.
• Strong communication skills and the ability to explain technical issues to non-technical users.
• Ability to work independently and collaborate effectively within a team environment.
• Strong customer service orientation and patience in resolving user issues.

Responsibilities

• This is a hands-on position providing daily troubleshooting and administration of all systems in place.

Skills

Windows OS knowledge

iOS devices knowledge

Hardware troubleshooting

Active Directory

Networking basics

Remote desktop support

Ticketing systems

Fresh Service

Problem solving

Communication

Independent work

Customer service

Research

Fast learner

Presentation of ideas

Self-motivation

Documentation

Team-oriented

Education

Bachelor's degree in Information Technology, Computer Science, or related field

Tools

Fresh Service

Job description

About CloudCover

CloudCover is a global IT service provider specializing in third-party maintenance (TPM) and IT lifecycle management. Backed by in-house L1–L3 engineers, OEM subject‑matter experts, and a global field service network, CloudCover helps partners and their customers simplify complex infrastructure operations. Its CoverIT™ platform unifies third‑party maintenance, professional and managed services, monitoring, contracts, assets, and ticketing into a single operating model across desktop and data center environments, while MonitorIT™ adds AI‑enabled proactive monitoring. A SOC 2–certified organization with 24/7 global support, CloudCover enables partners to deliver white‑labeled, enterprise‑grade services that reduce cost, improve uptime, and drive predictable recurring revenue. For more information, visit cloudcover.it.

Job Description

CloudCover has a customer seeking an Desktop Support Technician for a 1-2 year 100% onsite position located in South San Francisco CA. This is an 8AM-5PM Monday-Friday position with the possibility of extensions. No sponsorships available for this position. This is a hands on position providing daily troubleshooting and administration of all systems that are in place.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, or related field (preferred).
• 3+ years of experience in desktop support or IT technical support.
• Strong knowledge of Windows operating systems and iOS devices.
• Familiarity with troubleshooting hardware components such as desktops, laptops, printers, and other peripherals.
• Experience with Active Directory for user management.
• Basic networking knowledge (TCP/IP, DNS, DHCP, VPN, etc.).
• Experience with remote desktop support tools and ticketing systems, client uses Fresh Service.
• Excellent problem-solving skills and attention to detail.
• Strong communication skills and the ability to explain technical issues to non-technical users.
• Ability to work independently and collaborate effectively within a team environment.
• Strong customer service orientation and patience in resolving user issues.

Personal Attributes

• Proficient in conducting research on a wide range of computing issues.
• Quick to absorb and retain information.
• Capable of presenting ideas in a user-friendly manner.
• Highly self‑motivated and directed.
• Strong documentation skills and attention to detail.
• Experienced in working within a team-oriented, collaborative environment.
• Team-oriented, with the ability to listen and take the lead as needed.