Field Desktop Support Technician - Navy IT Ops

Leidos; Ridgecrest (CA); On-site; USD 88,828,000 - 94,558,000; Full time

Job summary

Leidos is seeking a Mid-level Desktop Support Technician to support a government site at China Lake, providing desk-side IT troubleshooting and repair services as part of the Field Services team. Responsibilities include assisting junior technicians, managing tickets per SLAs, and serving as backup to the Site Operations Lead.

Candidates must hold US citizenship and a DoD Secret Clearance, with an HS diploma and 4+ years of relevant experience.

Qualifications

• US Citizenship required.
• DoD Secret Clearance required.
• HS diploma with 4+ years of relevant experience.
• DoD 8570 IAT Level II: Security+ or higher Certification.
• Must demonstrate expertise in IT Enterprise Operations.
• Excellent customer service skills and communication skills.

Responsibilities

• Assist junior technicians in resolving complex issues.
• Manage the resolution of customer tickets according to SLAs.
• Serve as backup to the Site Operations Lead.

Skills

Customer service skills

Oral and written communication

US Citizenship

Education

HS diploma + 4+ years experience

DoD 8570 IAT Level II: Security+ or higher Certification

Tools

OTDR

Hand tools

Job description

Leidos is seeking a Mid-level Desktop Support Technician to support a government site at China Lake, providing desk-side IT troubleshooting and repair services as part of the Field Services team. Responsibilities include assisting junior technicians, managing tickets per SLAs, and serving as backup to the Site Operations Lead.

Candidates must hold US citizenship and a DoD Secret Clearance, with an HS diploma and 4+ years of relevant experience.