Impactful Desktop Support Tech - Navy Field Services

Via Logic LLC; Oak Harbor (WA); On-site; USD 41,000 - 45,000; Full time

Job summary

Leidos is seeking a Mid-level Desktop Support Technician to support a government site at Naval Air Station Whidbey Island as one of the key members of the Field Services team. The candidate will be responsible for direct desk-side support to the customer, troubleshooting and repairing IT devices.

The work location is on-site at a government site with required US citizenship, DoD Secret Clearance, and DoD 8570 IAT Level II: Security+ or higher.

Qualifications

• US Citizen
• DoD Secret Clearance
• HS diploma with 4+ years of prior relevant experience
• Valid DoD 8570 IAT Level II: Security+ or higher Certification
• Must demonstrate expertise in IT Enterprise Operations
• Excellent customer service skills
• Excellent oral and written communication skills

Responsibilities

• Manage the resolution of customer tickets according to established Service Level Requirements (SLRs)
• Plan, direct, monitor operational and training activities of the site
• Establish relationship with internal customers and other functional managers
• Assist other technicians in resolving complex issues
• Serve as backup to the Site Operations Lead

Skills

Excellent customer service skills

Excellent oral and written communicat

Education

HS diploma with 4+ years of prior relevant experience

Valid DoD 8570 IAT Level II: Security+ or higher Certification

Job description

Leidos is seeking a Mid-level Desktop Support Technician to support a government site at Naval Air Station Whidbey Island as one of the key members of the Field Services team. The candidate will be responsible for direct desk-side support to the customer, troubleshooting and repairing IT devices.

The work location is on-site at a government site with required US citizenship, DoD Secret Clearance, and DoD 8570 IAT Level II: Security+ or higher.