On-Site Desktop Support Engineer — Windows & Network Expert

Axiom Technologies; Bella Vista (AR); Sur place; USD 34 000 - 55 000; Plein temps

Résumé du poste

Axiom Technologies in Bella Vista, Arkansas, seeks an on-site Desktop Support Engineer to deliver first- and second-level IT support for end users. The role centers on triaging tickets, resolving hardware and software issues, and coordinating with colleagues to ensure timely service delivery.

The ideal candidate is comfortable working independently on-site, with strong Windows knowledge, basic networking, and a customer-friendly communication style.

Qualifications

• Experience with Windows OS and desktop environments.
• Experience with hardware troubleshooting and replacement.
• Basic networking knowledge (LAN, switches, routers).
• Strong communication and customer service skills.
• Ability to work independently onsite.

Responsabilités

• Provide on-site desktop and IT support for end users at the client location.
• Troubleshoot and resolve issues related to Windows desktops, laptops, and peripherals.
• Install, configure, and maintain hardware, operating systems, and enterprise software applications.
• Support network connectivity issues, including LAN troubleshooting.
• Assist with device setup, replacement, and hardware installations.
• Perform basic network troubleshooting using console access when required.
• Document service activities and communicate updates to the service delivery team.
• Follow client IT policies and security procedures while performing onsite tasks.

Connaissances

Windows OS

Hardware troubleshooting

Networking basics

Printer issues

Customer service

Independent work

Description du poste

Axiom Technologies in Bella Vista, Arkansas, seeks an on-site Desktop Support Engineer to deliver first- and second-level IT support for end users. The role centers on triaging tickets, resolving hardware and software issues, and coordinating with colleagues to ensure timely service delivery.

The ideal candidate is comfortable working independently on-site, with strong Windows knowledge, basic networking, and a customer-friendly communication style.