On-Site Desktop Support Engineer (VIP & Walk-Up Tech)

Chase IT Global; Moline (IL); On-site; USD 60,000 - 80,000; Full time

Job summary

A leading IT services company is seeking a Desktop Support Engineer in Moline, Illinois. This role involves providing on-site technical assistance to ensure end-user productivity, troubleshooting hardware and software issues, and managing installations and device compliance checks. The ideal candidate will have a bachelor's degree in IT, at least 3 years of IT support experience, and strong customer service skills. Knowledge of ticketing systems and Windows OS is essential. This is a contract position.

Qualifications

• Minimum of 3 years of experience in desktop support or IT support.
• Experience in a large enterprise setting preferred.
• Familiarity with IT service management tools.

Responsibilities

• Provide on-site support to end-users for hardware and software issues.
• Manage installations, moves, adds, and changes (IMAC).
• Deliver hot-swap device replacements and hardware repairs.
• Administer the hardware asset pool for end-users.

Skills

Customer service skills

Communication skills

Problem-solving skills

Windows OS proficiency

Basic networking

Education

Bachelor’s degree in IT or related field

Tools

ServiceNow

Microsoft 365

Active Directory

Job description

A leading IT services company is seeking a Desktop Support Engineer in Moline, Illinois. This role involves providing on-site technical assistance to ensure end-user productivity, troubleshooting hardware and software issues, and managing installations and device compliance checks. The ideal candidate will have a bachelor's degree in IT, at least 3 years of IT support experience, and strong customer service skills. Knowledge of ticketing systems and Windows OS is essential. This is a contract position.