Onsite Desktop Support Technician | Windows & Mac

Hydrogen Group; Normal (IL); On-site; USD 34,440 - 42,705; Full time

Job summary

A leading tech staffing company in Normal, IL seeks a Desktop Support Technician for a 6-month contract with an opportunity for full-time based on performance. The role involves troubleshooting technical requests and supporting users with desktops, laptops, and network services. Candidates should have 3+ years of desktop support experience, strong problem-solving skills, and the ability to communicate effectively with users.

Qualifications

• 3+ years in a Desktop Support role, handling ~50-75 tickets weekly.
• Experience with both Windows and macOS environments.
• Knowledge of wired/wireless networks and VPNs.

Responsibilities

• Coordinate, diagnose, and troubleshoot technical requests.
• Perform advanced troubleshooting across endpoints.
• Use ITSM tools to document all work performed.

Skills

Desktop Support experience

Problem-solving skills

Communication skills

Critical thinking

Education

High school diploma

Associate degree or equivalent work experience

Tools

ServiceNow

Microsoft Intune

Jamf

Job description

A leading tech staffing company in Normal, IL seeks a Desktop Support Technician for a 6-month contract with an opportunity for full-time based on performance. The role involves troubleshooting technical requests and supporting users with desktops, laptops, and network services. Candidates should have 3+ years of desktop support experience, strong problem-solving skills, and the ability to communicate effectively with users.