Onsite Desktop Support Technician | Contract-to-Hire & Growth

Motion Recruitment; Normal (IL); On-site; USD 55,000 - 75,000; Full time

Job summary

A leading recruitment firm is seeking a detail-oriented Desktop Support Technician for a 6-month contract at their Normal, IL location. The ideal candidate will have over 3 years of experience in desktop support, focusing on troubleshooting Windows and Mac systems. This role involves managing IT tickets, optimizing workstations, and providing excellent customer service in a fast-paced environment. Join a dynamic team with opportunities for growth and technology engagement.

Qualifications

• 3+ years in a fast-paced Desktop Support role with ticket management.
• Experience with hardware and software provisioning.
• Proficiency in coordinating technical solutions.

Responsibilities

• Use ITSM ticketing system to document work.
• Perform technology troubleshooting for all endpoints.
• Communicate solutions to non-technical users.

Skills

Advanced troubleshooting

Windows-based troubleshooting

Mac-based troubleshooting

Networking knowledge

Utilizing ITSM ticketing systems

Customer service communication

Tools

ServiceNow

Microsoft Intune

Jamf (Casper)

ConfigMgr

Job description

A leading recruitment firm is seeking a detail-oriented Desktop Support Technician for a 6-month contract at their Normal, IL location. The ideal candidate will have over 3 years of experience in desktop support, focusing on troubleshooting Windows and Mac systems. This role involves managing IT tickets, optimizing workstations, and providing excellent customer service in a fast-paced environment. Join a dynamic team with opportunities for growth and technology engagement.