On-Site Desktop Support Engineer — Part-Time/Dispatch

Axiom Technologies; Sunnyvale (CA); Hybrid; USD 39,000 - 55,000; Part time

Job summary

Axiom Technologies is seeking an experienced Desktop Support Engineer (Dispatch/Part-Time) to deliver on-site and remote end-user support in Sunnyvale, CA. You will coordinate service requests, manage tickets, and work with field technicians to resolve IT issues promptly.

The role requires at least 3 years of field support experience, strong troubleshooting, and excellent communication. Local candidates or on-site availability are required; some travel to nearby offices may be needed.

Qualifications

• Minimum 3 years of field support experience.
• Experience with enterprise IT tools is desirable.
• Bachelor’s degree or equivalent practical experience.
• Must be authorized to work in the U.S. (visa sponsorship not available).
• Candidates must be local or willing to work on-site; travel to nearby offices may be required.

Responsibilities

• Deliver on-site and remote support for hardware, software, and infrastructure.
• Troubleshoot end-user issues related to applications, connectivity, VPNs, and IT services.
• Coordinate service requests and manage tickets to ensure timely resolution.
• Escalate issues and collaborate with internal teams as needed.

Skills

Field support

Troubleshooting

Communication skills

On-site support

Time management

Education

Bachelor's degree or equivalent

Tools

Microsoft Office Suite

Job description

Axiom Technologies is seeking an experienced Desktop Support Engineer (Dispatch/Part-Time) to deliver on-site and remote end-user support in Sunnyvale, CA. You will coordinate service requests, manage tickets, and work with field technicians to resolve IT issues promptly.

The role requires at least 3 years of field support experience, strong troubleshooting, and excellent communication. Local candidates or on-site availability are required; some travel to nearby offices may be needed.