Desktop Support Engineer (Dispatch /Part-Time) – Sunnyvale- ,CA-USA

Axiom Technologies; Sunnyvale (CA); Hybrid; USD 39,000 - 55,000; Part time

Job summary

Axiom Technologies is seeking an experienced Desktop Support Engineer (Dispatch/Part-Time) to deliver on-site and remote end-user support in Sunnyvale, CA. You will coordinate service requests, manage tickets, and work with field technicians to resolve IT issues promptly.

The role requires at least 3 years of field support experience, strong troubleshooting, and excellent communication. Local candidates or on-site availability are required; some travel to nearby offices may be needed.

Qualifications

• Minimum 3 years of field support experience.
• Experience with enterprise IT tools is desirable.
• Bachelor’s degree or equivalent practical experience.
• Must be authorized to work in the U.S. (visa sponsorship not available).
• Candidates must be local or willing to work on-site; travel to nearby offices may be required.

Responsibilities

• Deliver on-site and remote support for hardware, software, and infrastructure.
• Troubleshoot end-user issues related to applications, connectivity, VPNs, and IT services.
• Coordinate service requests and manage tickets to ensure timely resolution.
• Escalate issues and collaborate with internal teams as needed.

Skills

Field support

Troubleshooting

Communication skills

On-site support

Time management

Education

Bachelor's degree or equivalent

Tools

Microsoft Office Suite

Job description

Axiom Technologies is a Global IT Services partner supporting medium- to large-scale enterprises. Please visit our website for more information about what we do at www.axiomtechnologies.com

We are looking for a capable resource to coordinate, ranging from simple activities to more complex plans. This role will provide on-site assistance to end-users within the organisation’s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.

Location: – Sunnyvale CA,USA(On-site)
Contract Type: Independent Contractor / (Dispatch /Part-Time)
Start Date: Immediate
Eligibility: U.S. Citizens and Green Card Holders Preferred

About the Role
Axiom Technologies is seeking an experienced DesktopSupport Engineer (Dispatch/Part-Time Role) based in Sunnyvale, CA,USA. This Dispatch/Part-Time, independent contractor role involves providing both on-site and remote support for end users while efficiently managing assignments and coordinating service requests.
You’ll serve as the go-to technical resource for desktop support needs, ensuring the timely resolution of IT issues and smooth coordination among field technicians and internal teams.

Key Responsibilities:

• Deliver on-site and remote support for hardware, software, and infrastructure at branch locations
• Troubleshoot end-user issues related to applications, connectivity, VPNs, and other IT services
• Support and maintain in-house and third-party software, including market data applications
• Act as an escalation point for Helpdesk issues and collaborate with Network Services and global support teams
• Maintain accurate ticketing records, documentation, and ensure compliance with IT policies
• Assist with home office setup and remote work support (firm-issued or personal laptops and virtual machines)
• Participate in after-hours and weekend on-call rotation
• Stay updated on new technologies and internal tools

Required Qualifications:

• Minimum of 3 years of field support experience, preferably in a branch environment
• Experience supporting financial services clients is highly desirable
• Bachelor’s degree or equivalent practical experience
  (3 years of progressive experience may be considered equivalent to 1 year of education)
• Strong troubleshooting skills with the ability to manage multiple tasks under pressure
• Familiarity with Microsoft Office Suite and general enterprise IT tools
• Excellent communication and interpersonal skills
• Must be authorized to work in the U.S. (visa sponsorship is not available at this time)
• Candidates must be local or willing to work on-site; travel to nearby branch offices may be required

Job Category

Technical