Onsite Desktop Support Specialist (Part-Time/Dispatch)

Axiom Technologies

Santa Rosa, Northern (CA, KY)

Hybrid

USD 34,000 - 48,000

Part time

11 days ago

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Job summary

Axiom Technologies in Santa Rosa, CA, is seeking an experienced Desktop Support Engineer (Dispatch/Part-Time) to provide on-site and remote end-user support, coordinating service requests and assignments. You will be the go-to technical resource for desktop issues, ensuring timely resolution and smooth coordination with field technicians and internal teams, while adhering to client IT policies.

This independent contractor role offers flexible hours with on-site duties and remote support as

Qualifications

Strong knowledge of Windows operating systems and desktop environments.
Experience in hardware troubleshooting and replacement.
Basic understanding of networking (LAN connectivity).
Ability to diagnose desktop, printer, and peripheral issues.
Good communication and customer service skills.
Ability to work independently in onsite support environments.

Responsibilities

Provide on-site desktop and IT support for end users at the client location.
Troubleshoot and resolve issues related to Windows desktops, laptops, and peripherals.
Install, configure, and maintain hardware, operating systems, and enterprise software applications.
Support network connectivity issues, including LAN troubleshooting.
Assist with device setup, replacement, and hardware installations.
Perform basic network troubleshooting using console access when required.
Document service activities and communicate updates to the service delivery team.
Follow client IT policies and security procedures while performing onsite tasks.