Dispatch Desktop Support Engineer (Remote & On‑Site)

Axiom Technologies Pty Ltd.; Los Angeles (CA); On-site; USD 34,000 - 55,000; Part time

Job summary

Axiom Technologies is seeking an experienced Desktop Support Engineer (Dispatch/Part-Time) based in Lodi, CA, USA. This Dispatch/Part-Time, independent contractor role involves providing both on-site and remote support for end users while efficiently managing assignments and coordinating service requests.

You’ll serve as the go-to technical resource for desktop support needs, ensuring the timely resolution of IT issues and smooth coordination among field technicians and internal teams.

Qualifications

• Minimum of 3 years of field support experience, preferably in a branch environment.
• Experience supporting financial services clients is highly desirable.
• Bachelor’s degree or equivalent practical experience (3 years of experience may count as 1 year of education).
• Strong troubleshooting skills with the ability to manage multiple tasks under pressure.
• Familiarity with Microsoft Office Suite and general enterprise IT tools.
• Must be authorized to work in the U.S. (visa sponsorship is not available at this time).
• Candidates must be local or willing to work on-site; travel to nearby branch offices may be required.

Responsibilities

• Deliver on-site and remote support for hardware, software, and infrastructure at branch locations.
• Troubleshoot end-user issues related to applications, connectivity, VPNs, and other IT services.
• Support and maintain in-house and third-party software, including market data applications.
• Act as an escalation point for Helpdesk issues and collaborate with Network Services and global support teams.
• Maintain accurate ticketing records, documentation, and ensure compliance with IT policies.
• Assist with home office setup and remote work support (firm-issued or personal laptops and virtual machines).
• Participate in after-hours and weekend on-call rotation.
• Stay updated on new technologies and internal tools.

Skills

Field support

Troubleshooting

Communication

Microsoft Office

IT basics

Education

Bachelor’s degree or equivalent

Job description

Axiom Technologies is seeking an experienced Desktop Support Engineer (Dispatch/Part-Time) based in Lodi, CA, USA. This Dispatch/Part-Time, independent contractor role involves providing both on-site and remote support for end users while efficiently managing assignments and coordinating service requests.

You’ll serve as the go-to technical resource for desktop support needs, ensuring the timely resolution of IT issues and smooth coordination among field technicians and internal teams.