Dispatch Desktop Support Engineer (Part-Time, On-Site/Remote)

Axiom Technologies; Lodi, Northern (CA, KY); Hybrid; USD 34,000 - 48,000; Part time

Job summary

Axiom Technologies seeks an experienced DesktopSupport Engineer (Dispatch/Part-Time) based in Lodi, CA, USA. This role provides on-site and remote end-user support, coordinating service requests and ensuring timely IT issue resolution.

You will work with field technicians and internal teams in a fast-paced environment. Qualified candidates have 3+ years of field support experience, a bachelor’s degree or equivalent, and strong troubleshooting and communication skills.

Qualifications

• 3+ years of field support experience, preferably in a branch environment.
• Experience supporting financial services clients is desirable.
• Bachelor’s degree or equivalent practical experience. 3 years of progressive experience may be considered equivalent to 1 year of education.

Responsibilities

• Deliver on-site and remote support for hardware, software, and infrastructure at branch locations.
• Troubleshoot end-user issues related to applications, connectivity, VPNs, and other IT services.
• Support and maintain in-house and third-party software, including market data applications.
• Act as an escalation point for Helpdesk issues and collaborate with Network Services and global support teams.
• Maintain accurate ticketing records, documentation, and ensure compliance with IT policies.
• Assist with home office setup and remote work support (firm-issued or personal laptops and virtual machines).
• Participate in after-hours and weekend on-call rotation.
• Stay updated on new technologies and internal tools.

Skills

Desktop support

Troubleshooting

Customer service

Microsoft Office

IT documentation

On-site support

Communication

Education

Bachelor’s degree or equivalent

Tools

Ticketing systems

Virtual machines

Job description

Axiom Technologies seeks an experienced DesktopSupport Engineer (Dispatch/Part-Time) based in Lodi, CA, USA. This role provides on-site and remote end-user support, coordinating service requests and ensuring timely IT issue resolution.

You will work with field technicians and internal teams in a fast-paced environment. Qualified candidates have 3+ years of field support experience, a bachelor’s degree or equivalent, and strong troubleshooting and communication skills.