On-Site Desktop Support Engineer – End-User Expert

eMed; Miami (FL); On-site; USD 116,480 - 158,080; Full time

Job summary

A tech company in Miami is seeking a Desktop Support Engineer to provide technical support to internal clients. The role involves installing and troubleshooting hardware and software issues. Ideal candidates possess strong problem-solving skills and a knack for assisting end users effectively. This position offers competitive compensation and the opportunity to enhance client satisfaction in a dynamic work environment.

Qualifications

• Strong understanding of computers and troubleshooting techniques.
• Ability to provide clear technical instructions.
• Experience in handling user tickets regarding hardware and software.

Responsibilities

• Address user tickets regarding hardware, software, and networking.
• Walk customers through installing applications and computer peripherals.
• Guide users with simple, step-by-step instructions.

Skills

Problem-solving

Technical support

Remote troubleshooting

Job description

A tech company in Miami is seeking a Desktop Support Engineer to provide technical support to internal clients. The role involves installing and troubleshooting hardware and software issues. Ideal candidates possess strong problem-solving skills and a knack for assisting end users effectively. This position offers competitive compensation and the opportunity to enhance client satisfaction in a dynamic work environment.