Desktop Support Engineer (On-Site)

eMed; Miami (FL); On-site; USD 116,480 - 158,080; Full time

Job summary

A tech company in Miami is seeking a Desktop Support Engineer to provide technical support to internal clients. The role involves installing and troubleshooting hardware and software issues. Ideal candidates possess strong problem-solving skills and a knack for assisting end users effectively. This position offers competitive compensation and the opportunity to enhance client satisfaction in a dynamic work environment.

Qualifications

• Strong understanding of computers and troubleshooting techniques.
• Ability to provide clear technical instructions.
• Experience in handling user tickets regarding hardware and software.

Responsibilities

• Address user tickets regarding hardware, software, and networking.
• Walk customers through installing applications and computer peripherals.
• Guide users with simple, step-by-step instructions.

Skills

Problem-solving

Technical support

Remote troubleshooting

Job description

Desktop Support Engineer (On‑Site) – eMed

Location: Miami, FL.

Salary: $116,480 – $158,080 per annum.

Job Summary: We are seeking a Desktop Support Engineer to offer technical support to our internal clients. Your responsibilities will include installing, upgrading, and resolving issues with hardware and software systems. If you have a strong understanding of computers and enjoy providing assistance to end users, we would love to meet you. To succeed in this role, you should have a problem‑solving attitude along with the ability to give clear technical instructions. You should also be familiar with remote troubleshooting techniques. Ultimately, you will ensure prompt and accurate customer service and increase client satisfaction.

Responsibilities

• Address user tickets regarding hardware, software, and networking
• Walk customers through installing applications and computer peripherals
• Ask targeted questions to diagnose problems
• Guide users with simple, step‑by‑step instructions