Desktop Support Engineer: End-User Tech Champion

Net2Source (N2S); Florham Park (NJ); On-site; Full time

Job summary

A leading IT services provider in Florham Park, NJ is searching for a technical support specialist. The role involves installing and maintaining desktop hardware and software, providing technical support to end users, and managing user accounts in Active Directory. Responsibilities also include routine maintenance, ticket resolution, and compliance with IT security policies. This position calls for a proactive individual with a passion for resolving technical issues and enhancing user experience.

Responsibilities

• Install, configure, and maintain desktop hardware, software, printers, and peripherals.
• Provide Tier 1 and Tier 2 technical support for end users via in-person, phone, and remote assistance.
• Manage user accounts, permissions, and access in Active Directory and other systems.
• Perform routine maintenance tasks, including updates, patches, and antivirus management.
• Monitor and resolve help desk tickets and document solutions in the ticketing system.

Job description

A leading IT services provider in Florham Park, NJ is searching for a technical support specialist. The role involves installing and maintaining desktop hardware and software, providing technical support to end users, and managing user accounts in Active Directory. Responsibilities also include routine maintenance, ticket resolution, and compliance with IT security policies. This position calls for a proactive individual with a passion for resolving technical issues and enhancing user experience.