Onsite Desktop Support Engineer - End-User IT Expert

TEKsystems; Dallas (TX); On-site; USD 56,000 - 68,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

Short and long-term disability

Health Spending Account (HSA)

Transportation benefits

Employee Assistance Program

Time Off/Leave

Job summary

A leading provider of technology services is seeking a Temporary Desktop Support Engineer III in Dallas, TX. The role involves providing comprehensive hardware and software support to users, managing IT issues, and mentoring junior staff. Candidates should have extensive experience in customer service and relevant technical skills, with a strong orientation towards problem-solving and interpersonal communication.

Qualifications

• 4-7 years’ experience in computer hardware configuration and repair.
• 2 years’ experience in a position requiring strong customer service.
• Knowledgeable in ITIL frameworks.

Responsibilities

• Respond to user issues via ITSM tool, supporting hardware/software.
• Setup and configure computer equipment and diagnose hardware failures.
• Mentor junior engineers and manage complex technical tickets.

Skills

Customer Service

Windows

hardware

laptops

VOIP phones

MS Office

Audio-Visual

MDM

Education

High school diploma

Associates Degree in Computer Science or related field

A+ certification

ITIL certifications –v3 Foundations

Job description

A leading provider of technology services is seeking a Temporary Desktop Support Engineer III in Dallas, TX. The role involves providing comprehensive hardware and software support to users, managing IT issues, and mentoring junior staff. Candidates should have extensive experience in customer service and relevant technical skills, with a strong orientation towards problem-solving and interpersonal communication.