On-Site Desktop & Laptop Support Technician

Worldwide TechServices; Augusta (GA); On-site; USD 30,000 - 40,000; Full time

Job summary

A global technology service leader is seeking a Dynamic PC Support professional in Augusta, GA. This position involves troubleshooting and repairing client products while providing exceptional customer support. Responsibilities include ensuring timely service call completions and adherence to service level agreements. Ideal candidates will have technical school certification or equivalent and strong communication skills. An ability to lift equipment up to 50 lbs and maintain OEM certifications is required. This role offers an opportunity to work directly with clients in a dynamic environment.

Qualifications

• Technical school certification or equivalent required.
• Previous customer service experience is beneficial.
• Knowledge of relevant software and hardware is necessary.

Responsibilities

• Provide customer support for designated equipment.
• Meet established service level agreements for service calls.
• Complete real-time reporting of all service calls.

Skills

Technical communication with clients

Driving to client locations

Lifting/moving equipment up to 50 lbs

Education

Technical school certification or equivalent

Tools

Basic repair tool kit

Job description

A global technology service leader is seeking a Dynamic PC Support professional in Augusta, GA. This position involves troubleshooting and repairing client products while providing exceptional customer support. Responsibilities include ensuring timely service call completions and adherence to service level agreements. Ideal candidates will have technical school certification or equivalent and strong communication skills. An ability to lift equipment up to 50 lbs and maintain OEM certifications is required. This role offers an opportunity to work directly with clients in a dynamic environment.