On-Site Desktop & Laptop Support Technician

Worldwide TechServices; Columbus (GA); On-site; USD 30,000 - 40,000; Full time

Job summary

A global technology service leader is seeking a Dynamic PC Support professional to deliver technical support for client products in Columbus, Georgia. The role involves troubleshooting and interacting directly with clients to solve issues efficiently. Candidates should have a technical school certification, preferably 0-2 years of experience, and a strong customer service background. Responsibilities include meeting service level agreements and ensuring client satisfaction. Applicants must be able to lift equipment and own a basic repair tool kit.

Qualifications

• Technical school certification or equivalent and 0-2 years of relevant experience.
• Previous customer service experience is a plus.
• Maintain all required OEM Certifications as directed by Management.

Responsibilities

• Provide customer support for designated equipment.
• Accept and deliver all service calls assigned within the established service level agreement.
• Complete all administrative tasks associated with each call.

Skills

Customer communication

Driving

Lifting/moving equipment

Education

Technical school certification or equivalent

Tools

Basic repair tool kit

Job description

A global technology service leader is seeking a Dynamic PC Support professional to deliver technical support for client products in Columbus, Georgia. The role involves troubleshooting and interacting directly with clients to solve issues efficiently. Candidates should have a technical school certification, preferably 0-2 years of experience, and a strong customer service background. Responsibilities include meeting service level agreements and ensuring client satisfaction. Applicants must be able to lift equipment and own a basic repair tool kit.