On-Site Desktop & Laptop Support Technician

Worldwide TechServices; Vacaville (CA); On-site; USD 35,000 - 50,000; Full time

Job summary

A global technology service provider is seeking a Dynamic PC Support technician in Vacaville, California. This role involves troubleshooting and repairing client products, providing customer support, and ensuring adherence to service level agreements. Candidates should hold a technical school certification and have up to 2 years of relevant experience. Strong communication skills and the ability to manage technical issues are essential. Previous customer service experience is preferred. Join a supportive team committed to excellence in service delivery.

Qualifications

• Typically requires technical school certification or equivalent and 0-2 years of relevant experience.
• Previous customer service experience is a plus.
• Maintain all required OEM Certifications as directed by Management.

Responsibilities

• Provide customer support for designated equipment.
• Accept and deliver all service calls assigned within SLA.
• Meet established customer service satisfaction criteria.
• Complete all administrative tasks associated with each call.
• Follow established policies and guidelines for service delivery.
• Ensure control of assets and inventory as per client agreements.

Skills

Communication regarding technical issues

Driving to client locations

Moving computer equipment up to 50 lbs

Owning a basic repair tool kit

Education

Technical school certification or equivalent

Job description

A global technology service provider is seeking a Dynamic PC Support technician in Vacaville, California. This role involves troubleshooting and repairing client products, providing customer support, and ensuring adherence to service level agreements. Candidates should hold a technical school certification and have up to 2 years of relevant experience. Strong communication skills and the ability to manage technical issues are essential. Previous customer service experience is preferred. Join a supportive team committed to excellence in service delivery.