On-Site Desktop & Laptop Support Technician

Worldwide TechServices; Clovis (CA); On-site; USD 40,000 - 60,000; Full time

Job summary

A global technology services provider is seeking a Dynamic PC Support technician in Clovis, California. In this role, you will provide customer support for client products, handle service calls, and follow established guidelines for technical issues. Ideal candidates will have a technical school certification and experience in customer service. This position requires effective communication skills and the ability to transport equipment. A valid driver's license and a basic repair tool kit are necessary for the role.

Qualifications

• Typically requires technical school certification or equivalent and 0-2 years of relevant experience.
• Previous customer service experience is a plus.

Responsibilities

• Provide customer support for designated equipment.
• Accept and deliver all service calls assigned within the established service level agreement.
• Complete administrative tasks and reporting associated with each call.
• Ensure control of assets and inventory through prompt turnaround.
• Understand and follow all safety policies and guidelines.

Skills

Communication regarding technical issues

Ability to drive to client locations

Ability to lift and move equipment up to 50 lbs

Ownership of a basic repair tool kit

Education

Technical school certification or equivalent

Tools

OEM Certifications

Job description

A global technology services provider is seeking a Dynamic PC Support technician in Clovis, California. In this role, you will provide customer support for client products, handle service calls, and follow established guidelines for technical issues. Ideal candidates will have a technical school certification and experience in customer service. This position requires effective communication skills and the ability to transport equipment. A valid driver's license and a basic repair tool kit are necessary for the role.