On-Site Desktop & Laptop Support Technician

Worldwide TechServices; Temecula (CA); On-site; USD 35,000 - 50,000; Full time

Job summary

A global technology services firm is looking for a PC Support technician in Temecula, California. This role involves troubleshooting desktops and laptops, providing exceptional customer service, and handling service calls effectively. The ideal candidate should have a technical school certification or equivalent, along with some experience in customer service. Skills in communication and the ability to drive to client locations are essential. This position requires the ability to lift up to 50 lbs and maintain a basic repair tool kit.

Qualifications

• Typically requires technical school certification or equivalent and 0-2 years of relevant experience.
• Previous customer service experience is a plus.

Responsibilities

• Provide customer support for designated equipment.
• Accept and deliver all service calls assigned within the established service level agreement.
• Meet established customer service satisfaction criteria.
• Complete all administrative tasks associated with each call.
• Complete real-time reporting of all calls.
• Report all activity in an accurate and timely manner.

Skills

Ability to communicate regarding technical issues with clients

Ability to drive to client locations

Ability to drive long distances

Ability to lift and or move various computer equipment up to 50 lbs

Must own a basic repair tool kit

Education

Technical school certification or equivalent

Job description

A global technology services firm is looking for a PC Support technician in Temecula, California. This role involves troubleshooting desktops and laptops, providing exceptional customer service, and handling service calls effectively. The ideal candidate should have a technical school certification or equivalent, along with some experience in customer service. Skills in communication and the ability to drive to client locations are essential. This position requires the ability to lift up to 50 lbs and maintain a basic repair tool kit.