On-Site Desktop & Laptop Support Technician

Worldwide TechServices; Norcross (GA); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading technology services provider is seeking candidates for a Dynamic PC Support position in Norcross, Georgia. This role involves providing customer support for various client equipment, troubleshooting desktops and laptops, and ensuring all service calls meet established guidelines. The ideal candidate should have a technical school certification or equivalent and possess excellent communication skills for effective interaction with clients. Responsibilities include real-time reporting on service calls and maintaining inventory control. Competitive compensation offered.

Qualifications

• 0-2 years of relevant experience required.
• Previous customer service experience is a plus.
• Maintain all required OEM Certifications.

Responsibilities

• Provide customer support for designated equipment.
• Accept and deliver all service calls as per the SLA.
• Ensure control of assets and inventory through turnaround of parts.
• Complete real-time reporting of all calls.

Skills

Communicate regarding technical issues

Drive to client locations

Lift/move computer equipment up to 50 lbs

Own a basic repair tool kit

Education

Technical school certification or equivalent

Job description

A leading technology services provider is seeking candidates for a Dynamic PC Support position in Norcross, Georgia. This role involves providing customer support for various client equipment, troubleshooting desktops and laptops, and ensuring all service calls meet established guidelines. The ideal candidate should have a technical school certification or equivalent and possess excellent communication skills for effective interaction with clients. Responsibilities include real-time reporting on service calls and maintaining inventory control. Competitive compensation offered.